Covid-19 Information

How we are managing the Coronavirus

In these uncertain times, we understand that coronavirus is a concern for all our customers and our staff, and we are striving to ensure that we adhere to Government policy and ensure that our staff have a healthy environment.

Consequently, we are running a skeleton office service on a rota basis which will inevitably lead to delays on answering any emails. We would ask that if you have any questions that you email only to [email protected] as our phone system will not be manned. The majority of staff are working from a safe environment at home and some have remote access to our servers and will be monitoring and responding to email enquiries.

Processing your order

As soon as you place an order with us it is logged and processed in our system and ready to go once the products are available. Our suppliers have all assured us that as soon as they re-open, our customers’ orders will be fulfilled. Orders placed during this restrictive period will therefore be the first ones processed for delivery as suppliers re-open their distribution. There is a small possibilty that we would be able to send out some of your orders in a shorter time-frame whilst our in-house stocks last

Couriers & Royal Mail

The government has reiterated that it wants to keep distribution lines open and we have confirmation that all our delivery options are still running i.e. Royal Mail and DHL/Uk Mail, should we have your order available in-house.

You can find their statements on coronavirus on their websites here: DHL and Royal Mail 

Our Warehouse

We have a a fully staffed warehouse and you can be assured that currently all orders are being dispatched quickly, if this changes we will update this page.

Conclusion

 We are here for the duration, and are proud of the service we give our customers in normal times. Please bear with us, but above all, keep healthy and we should all look forward to a better future.

Written by David Matthews - Managing Director