Delivery Information

Our Charges

  Order Value
Under £45 (inc VAT)
Order Value
£45 and Over (inc VAT)
Mainland UK £5.40 inc VAT FREE

International

  Order Value
£150 and Under (inc VAT)
Euro Zone 1 £15.00 VAT
Euro Zone 2 £15.00 VAT
Euro Zone 3 £18.00 VAT
Euro Zone 4 £20.00 VAT
Euro Zone 5 £25.00 VAT

 

International and remote areas with order values over £150 inc VAT will attract an extra delivery charge of £12.50 + VAT for every additional order value of £150. This is to cover the additional and insurance associated with larger orders. Multiple orders to one location will be treated as one order for delivery purposes.

To find which countries are in each of the Euro Zones, see International Deliveries.

WHEN WILL WE DELIVER?

Please note: Average Delivery Time is 3 to 5 working days*

Shipping times are estimates and are not guaranteed. If you need something on a specific day please call us and we will let you know an estimated arrival date and if we can speed things along we will.

All items have estimated delivery times. Stock availability is shown on each item. Stock is held at our suppliers premises. Stock may be available straight away, or available from our suppliers European warehouse in estimated 16 working days.

Estimated delivery times will be displayed on individual product information.

UK Mainland Delivery Rates, Monday to Friday (not including bank holidays) All subject to product availability.

*Average delivery time on standard items.

WHAT TIME OF DAY?

Your order will arrive between 8am to 7pm, if you items are larger than will fit with Royal mail post, we will send via UK Mail/DHL. If you have given us your mobile number then UK Mail/DHL will send you notification of an hour slot during which time you will receive you parcel. You can also reply to this text to change the delivery slot.

SPECIAL ORDER PRODUCTS

Any Special Order items will take longer than the standard delivery times allocated. We will advise estimated delivery times for any Special Order items with the individual customer.

Please note: a majority of our larger value items will be shipped directly from our supplier, whom use Tuffnells Courier Service. The same delivery times apply to this service. Please make sure someone is available to sign for any delivery.

SHIPPING OUTSIDE UK MAINLAND

Outside UK Mainland (All prices Inc VAT) (once in transit will take Two working days for delivery)

Northern Ireland - £15.00
Isle of Man - £21.00
Channel Islands & Scilly Isles - £30.00
Scottish Islands - £18.00
Scottish Highlands - £18.00
Isle of Wight - £15.00
Republic of Ireland - £15.00  - (with the new post code system we can now accept orders with a billing address located in the Republic of Ireland)

WEEKEND DELIVERIES

Saturday and Sunday deliveries are charged at a premium rate, please call to either find out further info or to arrange a weekend delivery. Free delivery option is not applied to Weekend Deliveries.

INTERNATIONAL DELIVERIES

Euro Zone 1: Austria, Belgium, Germany, Luxembourg, the Netherlands

Euro Zone 2: Czech Republic, France, Hungary, Italy, Monaco, Slovakia, Slovenia, Spain

Euro Zone 3: Croatia, Denmark, Finland, Poland, Portugal, Sweden

Euro Zone 4: Bulgaria, Greece, Romania

Euro Zone 5: Andorra, Estonia, Latvia, Lithuania

International deliveries outside of the countries in the lists above cannot be accepted through the website, due to the variable costs of weight and to different destinations around the world. We can ship to international destinations through Phone and Email orders, 0330 1234 899 or [email protected], respectively.

RETURNS

We have a strict 28 day returns policy (from the day you receive the goods).

From when you receive your goods, you have 14 days to notify us in writing (email or letter) that you wish to return the items, if not required, for a full refund (not including carriage). You then have a further 14 days to ensure that the goods are received by us. Failure to comply with the time frame will invalidate any potential refund. In total, from when you receive the order, you then have a total of 28 days to return any goods for a refund (subject to inspection of goods).

Please note: we cannot issue a refund if the individual product boxes have been altered at all, had packing tape applied or any shipping labels applied. Please make sure to return the item in a larger box, wrap in film or parcel paper, so that the outer of the product box remains in a sellable condition.

Please note: We reserve the right to 'NOT' issue a refund for returned goods if they are in anyway damaged, not in a resellable condition, lost in transit, not in their original packaging or returned outside of the time frame provided.

For returning items, please print and fill out our returns form - RETURNS FORM - and send this form with the goods being returned.

It is the customer's responsibility to return the goods (unless specified) and we recommend that you return your item(s) using a signed for service that provides you with proof of delivery to us. We will not be held responsible for items that are lost in transit.

Any special orders CANNOT be returned, due to the fact they have been specially made to your specification and unlikely to be re-sold to another customer.

Please note that any refund will take between 5 to 10 days to be credited to your original payment card. PayPal refunds will be immediate once the refund is processed.

PRODUCT STOCK LEAD TIMES

We strongly suggest that you contact us for estimated delivery times of each product, as we cannot guarantee stock on every product that we sell on the website.

Please note: The live stock shown on our site is the stock held at our suppliers premises (not held in our warehouse) and this is updated daily.

The stock calculations are made up of physical stock, stock being tested and stock coming into the supplier from outside the UK.

Stock available in 2 to 3 working days is available from physical Stock at the Supplier. Any lead time after this is either going through testing or being shipped from outside the UK.

We cannot guarantee the exact quantity in stock is available at any given time as the stock is live.

COLLECTIONS

If you are in close proximity to where we are based in Aldershot, you are more than welcome to collect the goods ordered in place of getting them delivered. If you'd like to arrange an order for collection please call our office number 01252 314766 or please send your enquiry to our email address [email protected]

NEXT WORKING DAY DELIVERY

If you require next working day delivery, please contact us to see if this is possible to do for you (no guarantee). Delivery cost will be calculated depending on product required and delivery terms required.