Delivery information

Please use the tabs below for more information on our postage rates and estimated timescales.

UK Mainland Deliveries

  Order Value
Up to £25 (inc VAT)
Order Value
£25 - £75 (inc VAT)
Order Value
£75 and Over (inc VAT)
Mainland UK £3.90 inc VAT £5.85 inc VAT FREE

Please note: Average UK Mainland Delivery Time is 5 to 7 working days*

UK Mainland Delivery Rates, Monday to Friday (not including bank holidays) all subject to product availability.

*Average delivery time on standard items.

Please Note: Bulbs/Lamps may be delivered separately, if from different manufacturer to the light fitting.

Shipping outside UK Mainland

Outside UK Mainland (once in transit will take 2 to 5 working days for delivery to be attempted)

  Price (inc VAT)
Northern Ireland £15.00
Isle of Man £21.00
Channel Islands & Scilly Isles £30.00
Scottish Islands & Highlands £18.00
Isle of Wight £15.00
Republic of Ireland* £15.00

* With the new post code system we can now accept orders with a billing address located in the Republic of Ireland)

Weekend Deliveries

Saturday and Sunday deliveries are charged at a premium rate, please call to either find out further info or to arrange a weekend delivery. Free delivery option is not applied to Weekend Deliveries.

International deliveries

  Order Value
£150 and Under (inc VAT)
Euro Zone 1 £15.00 inc VAT
Euro Zone 2 £15.00 inc VAT
Euro Zone 3 £18.00 inc VAT
Euro Zone 4 £20.00 inc VAT
Euro Zone 5 £25.00 inc VAT

International and remote areas with order values over £150 inc VAT will attract an extra delivery charge of £15.00 inc VAT for every additional order value of £150. This is to cover the additional and insurance associated with larger orders. Multiple orders to one location will be treated as one order for delivery purposes.

Euro Zone 1: Austria, Belgium, Germany, Luxembourg, the Netherlands

Euro Zone 2: Czech Republic, France, Hungary, Italy, Monaco, Slovakia, Slovenia, Spain

Euro Zone 3: Croatia, Denmark, Finland, Poland, Portugal, Sweden

Euro Zone 4: Bulgaria, Greece, Romania

Euro Zone 5: Andorra, Estonia, Latvia, Lithuania

Please note: International Delivery lead times vary from Zone to Zone. Average lead time is 7 to 10 working days.


International deliveries outside of the countries in the lists above cannot be accepted through the website, due to the variable costs of weight and to different destinations around the world. We can ship to international destinations through Phone and Email orders, 0330 1234 899 or [email protected], respectively.

When will we deliver?

We send you notifications of dispatch and tracking information when availabl

As soon as the items you have orderd from us are given to our courier we will send you an email letting you know, this will mean the items should arrive with you within 1-2 working days. If the courier selected uses tracking codes, we will update you with another email with a link to track the shipment.

Additionally if there is tracking available you will be able to use the link in your account section, simply go to, then go to "My Orders & Invoices" - or this link 

If tracking is available you will see a button "Tracking", simply click this and we will link you to the courier with details of your delivery.



Shipping times are estimates and are not guaranteed. If you need something on a specific day please call us and we will let you know an estimated arrival date and if we can speed things along we will.

All items have estimated delivery times. Stock availability is shown on each item. Stock is held at our suppliers premises. Stock may be available straight away, or available from our suppliers European warehouse in estimated 16 working days.

Estimated delivery times will be displayed on individual product information.

What time of day?

Your order will arrive between 8am to 7pm, if you items are larger than will fit with Royal mail post, we will send via UK Mail/DHL. If you have given us your mobile number then UK Mail/DHL will send you notification of an hour slot during which time you will receive you parcel. You can also reply to this text to change the delivery slot.

Special Order Products

Any Special Order items will take longer than the standard delivery times allocated. We will advise estimated delivery times for any Special Order items with the individual customer.

Please note: a majority of our larger value items will be shipped directly from our supplier, whom use Tuffnells Courier Service. The same delivery times apply to this service. Please make sure someone is available to sign for any delivery.

Collect from our store

If you are in close proximity to where we are based in Aldershot, you are more than welcome to collect the goods ordered in place of getting them delivered. If you'd like to arrange an order for collection please call our office number 01252 314766 or please send your enquiry to our email address [email protected]

Need help?

If you need any assistance please email our support team or call us using the details below:

01252 314766

[email protected]